Client Features

This section goes over all the options available under Client Features in Settings.

To access these settings click Company Settings on the navigation bar when you are logged into ZOLL Online > Respond. To see a particular setting, click the link below:

Allow Complete status when AtScene

When "Allow Complete status when AtScene" is enabled, crew members can mark an active trip as Complete after AtScene. Crews can use this functionality when the patient refuses transport or when no patient is found. When the trip is AtScene the status options are Transporting and Complete. If this setting is not enabled, your Dispatch center will need to complete these types of trips.

Complete status AtScene

  1. Sign onto ZOLL Online.

  2. Click the Respond tile.

  3. On the navigation bar, click Company Settings.

  4. Under the Client Features heading, check the box next to Allow Complete Status when At Scene.

  5. Scroll down to the bottom and click Save.

Use this setting if you do not want field users to set a trip status as Complete.

  1. Sign onto ZOLL Online.

  2. Click the Respond tile.

  3. On the navigation bar, click Company Settings.

  4. Under the Client Features heading, check the box next to Don't allow ZOLL Respond users to set status to Complete.

  5. Scroll down to the bottom and click Save.

If the ZOLL Online configuration cutover is not done

Go to: ZDMC > Tools > Respond server configurations > ZOLL Respond Configuration > Global > UI Settings

Allow users to set Complete status: When this configuration is enabled (default Respond setting), field users will be able to select the Complete status when the crew is At Destination or Partially Available. Because this is the default setting, you do not have to update or change the options in ZDMC. Default setting are shown below.

Settings to allow users to set Complete status only when At Scene: When checked, along with At Destination and Partially Available, the crew can now select Complete when At Scene.

Note: Ensure that the option directly below this one, "Don't allow ZOLL Respond users to set status to Complete" is NOT checked.

Settings to disable the ability to set Complete status for all users regardless of status: This setting is the master controller! When checked, Complete will not display at any time regardless of any other setting.

Note: When this setting is disabled, field users will not have the Complete status available to select. The crew will need to notify dispatchers to complete the call and that they are now available.

Don't allow ZOLL Respond users to set status to Complete

When "Don't allow ZOLL Respond users to set status to Complete" setting is enabled, crew members will not have the ability to mark active trips as Complete. A trip can only be marked complete by a dispatcher. When enabled, this setting will override the "Allow complete status when At Scene" setting.

Don't allow ZOLL Respond users to set status to Partially Available

This configuration option controls the crew's ability to use the “Partially Available” timestamp in Respond. The setting is called "Don't allow ZOLL Respond users to set status to Partially Available" and can be found under the Client Features heading on the Company Settings page. When enabled, this timestamp will continue to be available to a RescueNet Dispatcher but will no longer available to Respond users.

Allow previous timestamps

When the "Allow Previous Timestamps" feature is enabled, crew members can set the status of an active trip back to the previous status. For example, if the trip is At Scene, the user can set it back to En Route. This feature does not work for the Complete status (it cannot go back to At Destination - open up the trip again).

Note: This feature will default to ON (checked).

  1. Sign onto ZOLL Online.

  2. Click the Respond tile.

  3. On the navigation bar, click Company Settings.

  4. Under the Client Features heading, check the box next to Allow previous timestamps.

  5. Scroll down to the bottom and click Save.

Configuration

ZOLL Online configuration cut over done

If you have performed the ZDMC > ZOLL Online configuration cut over, you can modify the Allow Previous Timestamps feature by going to:

ZOLL Online > Respond > Company Settings > Client Features > Allow Previous Timestamps?

ZOLL Online configuration cut over not done

If you have not performed the ZDMC > ZOLL Online configuration cut over, go to:

ZDMC > Tools > Respond Server Configuration b Messaging Server Configuration > Global > UDX Servers > Allow Previous Timestamps?

Require destination on transport

If the trip was dispatched without a destination, the Require Destination on Transport feature requires field users to select a destination facility prior to selecting the Transporting status. This feature helps dispatchers to understand their crew’s destination and increases the accuracy of the transporting time stamp.

  1. Sing onto ZOLL Online.

  2. Click the Respond tile.

  3. On the navigation bar, click Company Settings.

  4. Under the Client Features heading, check the box next to Required Destination on Transport.

  5. Scroll down to the bottom and click Save.

ZOLL Online configuration cut over not done

In ZDMC go to:

Tools > Respond Server Configuration > General Client Configuration > Global > Data Access

Now, check Require Destination On Transport.

What users see

If a call is dispatched without a destination facility, crews will receive the call and interact with the Respond application as normal. When the crew is At Scene and a user attempts to update the trip status to Transporting without a destination address, the user will be brought to the Drop-Off Tab and presented with the message “You must choose a destination before updating status to Transporting."

The status will not update to Transporting until the user inputs and selects a facility. Facility destinations are pulled from existing facilities configured in RescueNet Dispatch under Selectable Facilities.

After selecting the facility, the user can now update the status of the trip to Transporting and follow the normal workflow in the Respond application.

Auto Response Mode On

The "Auto Response Mode On" setting enables the big red alert button that displays when a you receive a trip.

  1. Sign onto ZOLL Online.

  2. Click the Respond tile.

  3. On the navigation bar, click Company Settings.

  4. Under the Client Features heading, check the box next to "Auto Response Mode On."

  5. Scroll down to the bottom and click Save.

Respond button can be configured to appear before the next assigned trip

You can set number of minutes before the Respond button appears before the next assigned trip. For example, if the setting is for 60 minutes and the next trip is in two hours, the crew will not get the Respond button until 60 minutes before the trip. The field defaults to 60 minutes. It can be changed up to 480 minutes.

Interval for vehicle position update for Supervisor map

You can set the frequency in which the Supervisor map updates in ZOLL Online or in ZDMC. Where you go to change this setting depends on whether your system has had the ZOLL Online configuration cut over performed.

  1. In ZOLL Respond, click Company Settings.

  2. Under the Client Features heading, enter the update time in seconds in the Interval for vehicle position update on Supervisor map field.

  3. Scroll down to the bottom and click Save.

ZOLL Online configuration cut over is not done

If the ZOLL Online configuration cut over has not been done on your system, you will need to change the update frequency in ZDMC.

  1. In ZDMC go to Tools > Respond Server Configuration > ZOLL Respond Configuration > Global > Server Settings > Interval for vehicle position update on Supervisor map.

  2. Enter the update time in seconds.

Show all open work

Supervisors can now view all open work (created trips that have yet to be assigned to a vehicle or unit) in the Trip List screen. To enable this feature, go to Company Settings > Client Features section, and check the "Allow Supervisors to be able to view all open work" box.

When enabled, all open work will display on the Trip List screen. Open work entries will show " Open" under the Status column, and the Unit and Vehicle Type columns will be blank as the work has not yet been assigned. Click the run number to view the pick-up, trip, and drop-off information for the open trip.

Use "Filter & Sort" to filter the Trip List page to show only open work or to remove the open work entries from the page. To save this filter, Supervisors can scroll down to the bottom to the "Filter & Sort" window and click "New Filter."